Complaints Process

You can make a complaint through our online complaint form on our complaints webpage or you can phone our customer service team directly on 01-5632400. Once we receive your complaint, we will try to resolve it as quickly as possible. However, depending on how complex the issue is, we may need to take some more time to resolve it. In these cases, we will write to you within five working days to acknowledge your complaint, let you know what is happening with your complaint and who is looking into it for you.