Complaints Process
Select a topic
- Application Process
- Banking Switch
- Bridging Finance
- Complaints Process
- Covid-19 Credit Guarantee Scheme
- Customer Information Notice – Consolidation of Capitalflow Entities
- Energy Efficiency Loans Scheme
- Equipment & Vehicle Financing
- Euriobor Interest Rate Changes
- For Partners
- How Does It Work
- Motor Finance
- Property Finance
- Socially Responsible Investment and Lending
- Ukraine Credit Guarantee Scheme
Some issues are quite complex, and we may not be able to solve the problem immediately. If so, we’ll write to you within five working days. As part of the investigation, we may need to contact you to discuss the issue. We aim to settle matters as quickly and as fairly as possible. If we need to carry out a detailed investigation, we’ll keep you fully informed throughout the process.
When we have finished our investigation, we’ll write to you explaining the outcome.
