Complaints Process

If you are not satisfied with the outcome, you can refer your complaint to the Financial Services and Pensions Ombudsman (FSPO) which is an independent body.  You can email the FSPO at or telephone it on 01 567 7000.
You can also write to the FSPO office at Lincoln House, Lincoln Place, Dublin 2, D02 VH29
Information about the FSPO is also available from its website