Financial Difficulty
Information


At Capitalflow, we know business isn't always
plain sailing. We are committed to supporting you,
no matter what stage in the journey you are on. 


If you are having difficulty meeting your repayments,
or fear you may be getting into financial difficulty,
please talk to us as soon as possible, the sooner you
tell us the more we can do to help you.


In accordance with our obligations under the Central
Bank (Supervision and Enforcement) Act 2013 (Section
48)(Lending to Small and Medium-sized Enterprises)
Regulations 2015 (the “SME Regulations”), we have an
information booklet on Lending to Small and Medium
Enterprises available below.

Regulatory Information

The Capitalflow Information Booklet for Small and Medium Enterprises outlines our approach to dealing with SMEs in financial
difficulty and gives information on the support which we will provide to customers in this situation. This information booklet is available here
and a printed copy is available on request through your Relationship Manager or Capitalflow Customer Service. A copy of the SME Regulations is
available on the website www.centralbank.ie.

Talk To Us

It's important to tackle the financial strain on your business early on.  Get in touch with your Relationship Manager or Capitalflow Customer Service as soon as you can.

Capitalflow will work with you to explore ways of dealing with your financial difficulties. It is very important that if you are in or are facing ‘financial difficulties’ that you fully engage and cooperate with Capitalflow.

Understand Your Financial Circumstances

The type of financial information required by Capitalflow to help us understand your financial circumstances will vary depending on the nature and size of a business, but will typically include the following:

    • Financial information and projections
    • Details of current tax position
    • An up to date Asset and Liability profile of the business
    • A business plan and cashflow details

 

This will help us to get insight into the overall financial position of the company and its performance. Please see Capitalflow Information Booklet for Small and Medium Enterprises for further information.

Assessment

We will examine the information provided by you to assess your situation and determine whether there are any available alternative repayment arrangements (‘ARA’) on your facility repayments, taking into account your financial circumstances.

Resolution

Having completed our assessment, Capitalflow will then determine whether a particular ARA would be suitable based on your financial circumstances.

It is important that you are fully aware of the implications of any ARA before you commit to it, alternative arrangements may be affordable for your business in the short term but could be more expensive in the longer term. We recommend you seek independent legal/financial advice in this regard.

Appealing A Decision

You have the ability to make an appeal on one of the following:

    • the refusal of a credit application;
    • credit was approved but for a lower amount or a shorter term than requested, or with special terms or conditions required by Capitalflow;
    • the withdrawal or reduction of a credit facility;
    • a special term or condition which is required by Capitalflow in order to provide an alternative arrangement;
    • the refusal to offer an alternative arrangement;
    • you have been classified as ‘not co-operating’ by Capitalflow as set out in the SME Regulations.

You must submit your appeal in writing within 20 business days of receipt of our decision. Please see Capitalflow Information Booklet for Small and Medium Enterprises for further details on appeals criteria.

Click below for Capitalflow Appeals Form 

Contact Information

Call us: (01) 563 2400 

 

Email us: customercare@capitalflow.ie

Write to us: The Crescent Building, Block A Northwood Business Park, Santry, Dublin 9

 

 

As a supplier or service provider to Capitalflow, we collect your personal data directly when you interact with us via telephone, email, post and/or person (e.g. meetings, events, conferences, etc.). We may also collect personal data from third party sources, examples of which include
  • From publicly available information. For example, from company registers (including the Companies Registration Office), press publications, trade directories and online search engines and related results.
  • Introducers or common business associates who may pass on your details to us;
  • Third parties who provide services to you (e.g. your representatives, advisors, delivery drivers, etc.);
  • Our banking providers, in relation to transactions with you;
 

Our relationship with you as a supplier is a business to business relationship and the personal data processed are limited to what is necessary to establish a relationship with you and obtain your services, including:

  • IDENTITY DATA, including:
    • your first name, surname, salutation, business name;
    • photographic and other identification documents (brokers and intermediaries only);
    • photographic identification, where you provide consent for us to feature your photo and/or video imagery for marketing purposes;
  • CONTACT DATA, including your email address, business address, personal address, billing address, telephone number(s);
  • OCCUPATIONAL, including;
    • information about your past/current clients, past/current projects and any other information that may be considered by us when assessing your suitability to provide a service; and
    • relevant insurance and/or health and safety details where required.
  • FINANCIAL, including bank account details and VAT or other relevant tax details to facilitate transactions with you, as well as your transactional and account history with Capitalflow;

 

We will only process your personal data where it is lawful and necessary to do so.   Typically, your personal data are processed for the purpose of entering into and performing a contract with you as a supplier to Capitalflow, including when we:

  • Make an inquiry to purchase a product or service from you;
  • Avail of the products and/or services from you as a supplier;
  • Transact with you and make payments to you pursuant to the contract;
  • Establish, exercise or defend legal claims in relation to the contract;
  • Correspond with you throughout the relationship.

  Your personal data  may also be used:

  • To enable us to comply with our legal, statutory and regulatory obligations. For example, your personal data may be included in our returns to the Revenue Commissioners in complying with taxation law, as part of the preparation and audit of financial statements in compliance with company law and for compliance with legally binding requests from regulatory bodies, law enforcement agencies, the courts or otherwise;
  • To manage our everyday business needs in line with our legitimate interests, such as accounting, complaint management, troubleshooting, technical support, protection of our assets and information, and fraud prevention.
  • To inform potential and/or current Capitalflow clients that you are a supplier. This will be in limited circumstances and your explicit consent will be sought before it occurs.

 

We do not share your personal data with third parties unless it is necessary. Sharing occurs with a limited set of individuals and organisations and in limited circumstances. Examples of when sharing may occur and the third parties to whom we share your personal data are as follows:

  • To third parties who are providing services to us to enable us to manage the relationship with you. For example, our software providers, our IT support providers, our professional advisors and our financial statement auditors. Where we enter into agreements with third parties to process your personal data on our behalf, we will ensure that appropriate contractual protections are in place to protect the security of the data
  • To our bank when we are transacting with you;
  • To statutory, regulatory, government or law enforcement bodies as required by law;
  • To our clients and prospective clients where you have provided us with consent to do so; and
  • To our business partners where you have provided us with consent to do (for example, where you have been introduced to us by one of our business partners and we seek your consent to inform the business partner that you made contact with us).
  • To third parties in connection with a sale or purchase of assets by us;
  • To our funders as part of our credit management processes and funding processes;
  • To anyone to whom we transfer or may transfer our rights and duties in respect of loans, products or services provided by us;
  • To anyone to whom we may potentially or actually transfer any loan, product or service provided by us or to anyone in connection with a potential or actual secured financing, securitisation or other funding arrangement;

   

We gather your personal data indirectly from third parties, including:

  1. the Corporate Customer;
  2. Representatives, intermediaries or brokers acting on behalf of the Corporate Customer;
  3. Third parties who provide services to the Corporate Customer (e.g. asset valuers, legal advisors, receivers, etc.) and who are authorised representatives of the Corporate Customer;
  4. Third parties who provide services to us (e.g. asset valuers).

On rare occasions, we may also gather your personal data directly in the event that we need to interact directly with you as part of the performance of our contract with the Corporate Customer.

The personal data we use for the business to business relationship with the Corporate Customer is limited to details about the tenancy and includes:

  • IDENTITY DATA, including your
  1. first name, surname, salutation;
  2. signature on signed documents (e.g. lease agreement);
  • CONTACT DATA including the address of the let unit within the Secured Property and any other contact data that may be included in the lease agreement (e.g. telephone number, email address, etc.);
  • OCCUPATIONAL DATA that may be included in the lease agreement, including the name of your employer and your job title;
  • TENANCY DATA, which may include rent, lease term, the lease agreement and all related lease terms or amendments.

 

We will only process your personal data where it is lawful and necessary to do so, including

  • Our legitimate interests to identify new business opportunities, develop enquiries, generate new business leads and develop a business relationship with the Corporate Customer;
  • For the purpose of taking steps to enter into and perform a contract with the Corporate Customer;
  • To enable us to comply with our legal, statutory and regulatory obligations.
  • To manage our everyday business needs in line with our legitimate interests, such as customer service, accounting, complaint management, troubleshooting, technical support, fraud prevention, protection of our assets and information, and fraud prevention.
  • Establish, exercise or defend legal claims;

 

We do not share your personal data with third parties unless it is necessary. Sharing occurs with a limited set of individuals and organisations and in limited circumstances. Examples of when sharing may occur and the third parties to whom we share your personal data are as follows:

  • To authorised representatives, brokers, intermediaries and to third parties providing services to the Corporate Customer;
  • To third parties who are providing services to us to enable us to manage the relationship with the Corporate For example, our software providers, our IT support providers, our professional advisors and our financial statement auditors. Where we enter into agreements with third parties to process your personal data on our behalf, we will ensure that appropriate contractual protections are in place to protect the security of the data;
  • To statutory, regulatory, government or law enforcement bodies as required by law;
  • To third parties in connection with a sale or purchase of assets by us;
  • To our funders as part of our credit management processes and funding processes;
  • To anyone to whom we transfer or may transfer our rights and duties in respect of loans, products or services provided by us;
  • To anyone to whom we may potentially or actually transfer any loan, product or service provided by us or to anyone in connection with a potential or actual secured financing, securitisation or other funding arrangement;