Make a Complaint

A part of our brand values is putting people first
and listening to our customers, if you have
a complaint about our service or our
team, we want to make sure you’re listened
to and that your complaint is dealt with fairly.

Complaints Process

If you wish to make a complaint, please follow the steps outlined on this page where you will find our digital form to log a complaint, along with details of other options about how to complain.

How to submit a complaint

You can make a complaint through our online complaint form below.

Once we receive your complaint, we will try to resolve it as quickly as possible. However, depending on how complex the issue is, we may need to take some more time to resolve it. In these cases, we will write to you within five working days to acknowledge your complaint, let you know what is happening with your complaint and who is looking into it for you.

Important: This online form cannot be used to process requests or queries and can only be used to record complaints. If your issue relates to a request or query, please contact (01) 563 2400 or (01) 544 0271.

Other ways to complain or contact us


  • Call or write to the department you are dealing with
  • Write to our offices:

    The Crescent Building, Block A Northwood Business Park, Santry, Dublin 9
    98 Baggot Street Lower, Dublin 2

  • Phone: Santry Office (01) 563 2400 / Baggot Street Office (01) 544 0271

Investigation Process

Some issues are quite complex, and we may not be able to solve the problem immediately. If so, we’ll write to you within five working days. As part of the investigation, we may need to contact you to discuss the issue. We aim to settle matters as quickly and as fairly as possible. If we need to carry out a detailed investigation, we’ll keep you fully informed throughout the process.

When we have finished our investigation, we’ll write to you explaining the outcome.

If you are not happy with our final response

If you are not satisfied with the outcome, you can refer your complaint to the Financial Services and Pensions Ombudsman (FSPO) which is an independent body.

You can email the FSPO at or telephone it on 01 567 7000.

You can also write to the FSPO office at Lincoln House, Lincoln Place, Dublin 2, D02 VH29

Information about the FSPO is also available from its website